TJ
Thabang J
1 reviews | Active since Oct 2020
08 Mar 2023, 16:08
Genric
I will never join them again, I did a claim of R12000 for my engen and the said they only pay for R1800 bull **** company🤬🤬🤬🤬🤬🤬🤬
Helpful (0)
Replies (1)0
Replies (1)
GENRIC Insurance Company's replyOfficial
13 Mar 2023, 09:51 Dear Mr. TJ Molekane, We apologise for any confusion or frustration that you may have experienced, and we would like to take this opportunity to clarify the situation. Our agent has informed us that they provided you with the correct information telephonically regarding the coverage provided by your policy. However, we want to clarify that no claim has been submitted yet. Based on the terms and conditions of your Silver Mechanical Warranty policy, the maximum coverage for engine repairs on a category D vehicle is R1 610.00. We understand that this may not meet your expectations, but it is disclosed in your policy document Terms & Conditions. We want to assure you that we are here to support you as best we can. Please feel free to contact us directly if you have any further questions or concerns on ( *** ) or email us on complaints @ genric .co .za (no spaces). We appreciate your feedback and value your business! Our Best Regards,
The GENRIC Team
The GENRIC Team
GENRIC Insurance Company's reply13 Mar 2023, 09:51
Official
Dear Mr. TJ Molekane, We apologise for any confusion or frustration that you may have experienced, and we would like to take this opportunity to clarify the situation. Our agent has informed us that they provided you with the correct information telephonically regarding the coverage provided by your policy. However, we want to clarify that no claim has been submitted yet. Based on the terms and conditions of your Silver Mechanical Warranty policy, the maximum coverage for engine repairs on a category D vehicle is R1 610.00. We understand that this may not meet your expectations, but it is disclosed in your policy document Terms & Conditions. We want to assure you that we are here to support you as best we can. Please feel free to contact us directly if you have any further questions or concerns on ( *** ) or email us on complaints @ genric .co .za (no spaces). We appreciate your feedback and value your business! Our Best Regards,
The GENRIC Team
The GENRIC Team