GENERIC mechanical

IN 2017 I WAS SOLD A MECHANICAL WARRANTY BY GENERIC INSURANCE ( GSMI644215DD) ,I'VE BEEN PAYING MY PREMIUMS SINCE THEN

ON THE 7 OF AUGUST 2020 I EXPERIENCED A MECHANICAL BREAKDOWN, I TOOK THE CAR FOR REPAIRS, IT WAS DIAGNOSED AND THE FAULT WAS SEEN AND THE CAR WILL NEED A THROTTLE BODY TO BE REPLACED

I THEN GAVE THE SERVICE PROVIDER MY EXTENDED WARRANTY DETAILS TO GO AHEAD WITH THE CLAIM,ON THE 10 AUGUST 2020 I WAS NOTIFIED BY THE SERVICE PROVIDER THAT THE INSURANCE COMPANY COULDN'T PICK UP MY POLICY .I CALLED THEM (GENERIC) AND TOLD THEM THAT THE SERVICE PROVIDER WAS TRYING TO CALL THEM REGARDING THE CLAIM THAT MUST BE LODGED, THEY GAVE ME AN EMAIL ADDRESS TO REGISTER MY CLAIM, I THEN FORWARDED THAT INFORMATION TO THE SERVICE PROVIDER, SHE (SERVICE PROVIDER) WAS ASKED TO SEND THE CLAIM AND IT WILL BE LODGED

17 AUGUST 2020 I GET A CALL FROM THE SERVICE PROVIDER UPDATING ME ON THE PROGRESS OF THE CLAIM,ONLY TO BE TOLD THAT THE POLICY WON'T BE PAYING FIXING THE HUGE PROBLEM *THROTTLE BODY* THE ONLY THING THEY'LL BE WILLING TO FIX WERE SHOCK ABSORBERS AND THEY'RE NOT PAYING THE WHOLE AMOUNT REQUIRED .

THE COVER INCLUDED *GEAR BOX

* ENGINE

* BRAKE SYSTEM

* SHOCKS( REAR END FRONT)

WHEN I WAS TAKING THE POLICY I WAS TOLD THAT IT'LL COVER ALL THE MACHENICAL FAULT IN MY CAR ,ONLY TO BE TOLD MY CAR WON'T BE FIXED, IN THE MEANTIME I'M NOT ABLE TO GO TO WORK BECAUSE I'M DEPENDENT ON MY CAR. THE SERVICE PROVIDER IS NOW GOING TO CHARGE ME FOR STORAGE WHILE MY CAR IS ON THEIR PREMISES

LINDIWE MASEKO

***