TM
Thomas M
1 reviews | Active since Mar 2014
02 Feb 2023, 14:56
GDGI145681
We keep receiving emails that there's a missed premiums and when we send instructions for double debit/payment arrangement no one replies.
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Replies (3)
GENRIC Insurance Company's replyOfficial
13 Feb 2023, 11:39 Dear Thomas, Thank you for reaching out to us and for taking the time to share your concerns. We are sorry to hear that you have experienced difficulties with missed premiums and receiving a response to your enquiries. Please be assured that we take this matter very seriously and would like to resolve the issue as soon as possible. Could you please provide us with more details regarding your policy and the specific emails you have sent so we can investigate and address the issue promptly? You can kindly send us your details to ***. We value your feedback and look forward to the opportunity to serve you better. Best Regards,The GENRIC Team
GENRIC Insurance Company's reply13 Feb 2023, 11:39
Official
Dear Thomas, Thank you for reaching out to us and for taking the time to share your concerns. We are sorry to hear that you have experienced difficulties with missed premiums and receiving a response to your enquiries. Please be assured that we take this matter very seriously and would like to resolve the issue as soon as possible. Could you please provide us with more details regarding your policy and the specific emails you have sent so we can investigate and address the issue promptly? You can kindly send us your details to ***. We value your feedback and look forward to the opportunity to serve you better. Best Regards,The GENRIC Team
TM
Thomas M's updateReviewer Update
14 Feb 2023, 07:21So you guys took a whole 7 working days to give me a text book response?!?!?!?!?
TM
Thomas M's update14 Feb 2023, 07:21
Reviewer Update
So you guys took a whole 7 working days to give me a text book response?!?!?!?!?
GENRIC Insurance Company's replyOfficial
14 Feb 2023, 10:52 Hi Thomas,
We're sorry for the delay in our response and for causing further frustration. If you would like to lodge a formal complaint, please send an email to complaints @ genric. co. za (no spaces) for further assistance.
Best Regards,The GENRIC Team
We're sorry for the delay in our response and for causing further frustration. If you would like to lodge a formal complaint, please send an email to complaints @ genric. co. za (no spaces) for further assistance.
Best Regards,The GENRIC Team
GENRIC Insurance Company's reply14 Feb 2023, 10:52
Official
Hi Thomas,
We're sorry for the delay in our response and for causing further frustration. If you would like to lodge a formal complaint, please send an email to complaints @ genric. co. za (no spaces) for further assistance.
Best Regards,The GENRIC Team
We're sorry for the delay in our response and for causing further frustration. If you would like to lodge a formal complaint, please send an email to complaints @ genric. co. za (no spaces) for further assistance.
Best Regards,The GENRIC Team