Frans Mashilo a piece of gold

I have 3 motor policies with Genric, service & maintenance plan and tyre & rim policy. On Friday 4 June, I booked my car in for a service at a Ford dealership. It was the first time I made use of my policy. Ford was told when phoning for an authorization number, that I do not have a service plan. I complained to Genrick and a gentleman by the name of Frans Mashilo phoned me that same Friday, and apologized for the misunderstanding. Yesterday 7 June, I e-mailed him the invoice that I had to pay in full as there was no authorization number given. Frans contacted me the same afternoon, and said he and their accounts department will ensure their portion will be paid over. This morning I received notification that the money was paid, although not reflected yet in my bank account. This is normal. A huge shout out to Frans. What a sunny disposition this man has. No way anybody can be angry at him. Frans, it has been a real pleasure dealing with you and thank you for keeping your word. Genrick, look after this piece of gold.