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Pedro M
1 reviews | Active since Jan 2025
07 Jan 2025, 11:55
For some reason they don't cover anything.
policy Number GMW***
My name is Pedro. I have been paying for an insurance with Genric Insurance Company. I am so disappointed that when I put in a claim with the company they all of a sudden do not cover anything on the invoice. Even though my contract is clear that it is covered. They have been giving the run around since 23 December 2024 till date 07 January 2025. I was initially dealing with Boikanyo and now handed over to Frans Mashilo and to date its just stories.
I am truly disappointed with the service and wouldn't advise anyone to join because it's a struggle. I have not had my car for 2 weeks only to be told they don't cover. I wish I knew this sooner.
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GENRIC Insurance Company's replyOfficial
07 Jan 2025, 14:46 Dear Pedro,
We sincerely apologise for any inconvenience you have experienced, as customer satisfaction is our highest priority.
Your complaint has been escalated to management, who have confirmed they have been in touch with you. They will review your policy wording with you to help provide a clearer understanding of your policy.
We are confident that this process will resolve any misunderstandings, but please do not hesitate to reach out to us if you require further clarification in the future.
Best regards,
The GENRIC Team
GENRIC Insurance Company's reply07 Jan 2025, 14:46
Official
Dear Pedro,
We sincerely apologise for any inconvenience you have experienced, as customer satisfaction is our highest priority.
Your complaint has been escalated to management, who have confirmed they have been in touch with you. They will review your policy wording with you to help provide a clearer understanding of your policy.
We are confident that this process will resolve any misunderstandings, but please do not hesitate to reach out to us if you require further clarification in the future.
Best regards,
The GENRIC Team