EXTREMELY HORRIBLE AND WORST EXPERIENCE EVER.

I am frustrated with the lack of response and poor service I have encountered over the past 3 weeks. It was a mission and a half to get an authorisation from these people. Now that I got the authorisation, it's even worse to get them to pay the claim. I spoke multiple times with the lady Bonisiwe and the last she told to come down she just started working and she said she is transferring me to her manager and and she dropped the call.

The worst experience and treatment I have ever encountered since I ever started dealing insurance or anything anything related. I have lost over R15000 in vacation arrangements I have made but I could to the destination because I can't travel as they not will to pay for my car mechanical warranty which is payed for by myself. I was supposed to have started my vacation on the 13/12/2024. But I am still waiting to travel because they literally refusing to pay for my claim. The worst, of the worst, of the worst. And its for the second time I'm going through this.😡😡😡😡😡😡I will cancel this policy and move to motorhappy or dotsure because I can't deal with such experience ever again.