TM
Thandi M

1 reviews | Active since Jan 2012

04 Dec 2024, 14:45

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I am frustrated with the lack of response and poor service I have encountered over the past week. Despite multiple emails sent since last week and numerous attempts to call your listed numbers, I have received no reply.

Both contact numbers provided in your email are not functional, and the automated system repeatedly prompts me to select "1 for claims" without connecting me to an actual representative. This lack of communication is unacceptable and has left me stranded without a vehicle.

I am deeply disappointed in the service provided. If your team cannot respond to calls or emails promptly, I am left questioning how reliable you would be in an emergency, such as a breakdown in the middle of the night. Right now i have no car but insured

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Replies (1)
GENRIC Insurance Company
GENRIC Insurance Company's reply04 Dec 2024, 16:00
Official
Dear Thandi,
 
We sincerely apologise for the frustration you've experienced. Due to an unexpected technical issue, our contact lines were temporarily down, which affected our ability to respond promptly. We understand how important it is to receive timely assistance, and we regret the inconvenience caused.
 
As per the feedback received from our team, your query has been attended to and resolved.
 
We truly value your feedback and appreciate your patience.
 
Best regards,
The GENRIC Team