Bad services

Their service is appalling. I am sitting with a problem due lack of service from your company. I have called on Wednesday and enquired about claim process and documentation required I was given a list of documents but when I called again today for follow-up I was told a different story... I am very disappointed by after all the years I have been paying my premium without and this turns out to be a useless service to pay as I need to use my car and now I can't since I am not getting help.

They have been promising me that someone from the relevant department will call me.