Appalling and unprofessional service

I app**** for pet insurance at the end of May 2018. I phoned several times afterwards to follow up and to get my policy documents. The debit order for this new policy went off beginning of June 2018 without a glitch... still no documents or communication from Genric’s side. After I phoned Genric again on 4 June 2018 I received an sms and email stating my policy has been canceled with no proper explanation why. So they just decided even though my kitten is only 16 weeks old my business is not good enough for them. A letter fron the Genric vet would be the right thing... but then again they just don’t care! Absolute appalling and unprofessional service of note! I now get why there are so many complaints on hellopeter. They are a no-go!