ABIDE BY YOUR OWN RULES TOO!!!!

In June 2019 I received a message stating the Policy was cancelled due to non-payment. There was an issue with the debit order, I was then given the account number to make EFT payments. I have been paying my premiums via EFT since then.

The current Policy table is not in agreement with the main policy had signed in for in May 2019. The reinstated Policy documents sent in June 2019 is the same as the original which is okay. Why the Policy wording sent in November 2019 indicating changes on the table? Where in the original Policy document does it indicate that there is a periodic review of the Policy.

The reply i get from all this is when the policy is reinstated its changed. THE POLICY SHOULD HAVE NOT BEEN CANCELLED TO BEGIN WITH BECAUSE PAYMENTS WERE MADE. These insurances play games. Are quick to refer to the policy when they have to payout. But they too do not play by the rules. The fact that they dont allocate payments doesnt give them the right to swap an chang may policy wording as the please!!!!!