Genkem

Genkem Rejected Claim in Bad Faith - Case JDM2MLVD

Purchased two cans of Genkem Heatbond Spray directly from their Umhlanga Counter Sales Head Office (Lot QJ1000)The product completely liquefied and suffered a catastrophic thermal breakdown within 60 days under normal cabin temperatures Genkem's Commercial Director, Marchand Meyer, forced me to take the car to their designated independent specialist, CSi Auto Trimmers, for an assessment check Right after the check, Genkem issued a final claim rejection, stating in writing that they could not pay because the 'written report from CSi remains outstanding'I contacted the workshop directly, and CSi confirmed in writing that they never logged a written assessment—they filmed a live video check of the failure instead When asked for a paper copy, the workshop manager confirmed they are actively processing it, meaning Genkem rushed a denial to evade a consumer before the referee's report even arrived Shocking, bad-faith corporate handling by a major brand. A formal dispute is officially active with the CGSO Ombud under Case ***.”