Dishonesty from GreenCoil, Restonic, Genessi? "Kap Support a paedic" manufacturers of superior bedding

Hello all, I would like to share my disappointing experience with you... In 2017 I purchased a new bed after 20 years with a Sealy posturpaedic product and was told by the sales consultant that Green Coil was a far superior bed to Sealy and that it had a 3 year guarantee. I purchased the bed for R16800. The bed lasted just over two years and was replaced with a Genessi Active Air Deluxe (I was informed that this was the top of the range at that point in time) after I had to pay in R1000 as I was told I was upgrading! This bed arrived on 5 March 2020 and after 2 months I started with severe backache and found that I could not sleep comfortably at all. Please note, I weigh 48Kg, I am an active and fit individual and I am the only person in this bed. I contacted the manufacturer's "Kap Support a paedic" to complain once again only to be told that I must have a medical problem as there is nothing wrong with this bed. After numerous phone calls, I eventually got them to agree to change the bed. By then, COVID rules had been enforced and it was impossible to get to the Ormonde showroom to view the replacement. On the occasions that I managed to get to the showroom, the Mattress that I wanted to view was never there. I did not want to again have an issue and needed to see the product befor the replacement took place. This never happened. At the last visit I was informed that the bed I wanted to view was discontinued and that a new range will be replacing Genessi. I chose this as my replacement naturally... Now Two years have since passed and Genessi has been discontinued, to date, I have been told to pay in again as I will be upgrading but this time I must pay over R6000 to replace my mattress or they will make me a "new" Genessi to replace the faulty mattress!!! They refuse to replace my mattress with the top of the range equivalent. I am so sorry that I have not bought a Sealy product and if I could turn the clock back, I would never buy any product from Kap Support a peadic