Genesis Pools poor customer service

I bought a new pool pump and motor from Genesis Pools last year October 2018 from Jacques (co-owner) and after numerous attempts, I could not get the invoice out of him for the warranty of the equipment. This Monday 30 September 2019 the motor burned out and I tried to contact him again so that I can try to get the motor repaired / replaced because it is still under warranty.

A Pieter answered the phone and I explained to him the whole story. He informed me that he bought the company over from Jacques and that he is aware that many previous clients from Genesis Pool are experiencing similar issues due to the previous owners. He told me that he would come and collect the motor and pump that afternoon (30 Sept-19). I should just send him my details etc. Well it is now 4 October 2019, 5 days later, and Pieter is just a no show. Not replying to messages or phone calls.

I guess Genesis Pools is in great hands to continue with poor service delivery.