Be Warned to not use Genesis paving

I agree with the the previous comment that their sales pitch is excellent, although they seem to be ***gy backing on SA paving, as this is how I was introduced to them. The salesman told me although they are part of SA paving they are a business on their own. I read reviews of SA paving and was impressed with the 25 year guarantee, which was why I went with them. To my horror it would turn out to be he worst mistake I ever made.

We paid then the deposit and were promised a week timeline as my wife's birthday was coming up and I wanted it done before then. Not only was the pavers they used not the ones we were promised, but they told us that the color we wanted cant be done in the type of stone we want, although the salesman told us something totally different. . Needless to say it took longer than they promised, project manager (Neil) never on site and when he was he was very rude to my wife, so much so that I had to come home to set him straight ( no sense of customer service at all) Paving was finally done a day before my wife's birthday but still had to set and we were expecting a lot of guests to park in the driveway.

Not long after, the pavers started fading and we noticed some of the pavers cracking, sand coming up between the pavers (meaning the grouting wasn't done properly) Also they used and took my spades and rake. My complaints with Emilio Montanari (CEO) started in May of 2016 and last communication from him in March 2017, but to date all the promises were just empty and I'm no closer to the matter being resolved. ( See below the last comms from him)

Emilio Montanari | GP ********** 28/03/2017

Dear Mr De Wet I will contact you this afternoon Regards Emilio Montanari CEO: Genesis Paving Group Tel: ********** Toll Free: *** Mobile: ********** Email: ********** www.genesispaving.co.za

On Thu, Mar 23, 2017 at 11:19 AM +0200, "De Wet " < wrote:

Hi Emilio Our previous whatsapp conversation refers. Please let me know when this will be sorted please. Regards De Wet From: Emilio Montanari | GP ********** Sent: 03 March 2017 02:14 PM To: De Wet Subject: Update Dear Mr De Wet I trust you are well? Just a quick email; i have not forgot about the repair, this current week has just been incredibly busy. I have made confirmed arrangements on our side for next week Wednesday I trust the above to be in order Have a super weekend Emilio Montanari CEO: Genesis Paving Group Tel: ********** Toll Free: *** Mobile: ********** Email: ********** www.genesispaving.co.za

I'm certainly not a person to complain and I have a lot of patience, but I just want people to know what they getting themselves into, especially if you're paying the amount of money I spent with them.

kind regards Unhappy customer