JH
Julia H
1 reviews | Active since Oct 2020
18 Dec 2020, 10:35
WORST SERVICE EVER
Genesis does not have any means of contacting them over a phone everything gets done over email but you are lucky if they respond. I had a minor procedure for endometreosis before i went in for surgery i found out what they cover percentages etc. and i was told all would be covered i have now received 3 different bills that are not covered my op was on the 28th of October i have emailed them asking them whats going on with no response as usual
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Genesis Medical Scheme's replyOfficial
18 Dec 2020, 12:53Dear Julia
Your remarks about the Scheme are unfortunate. The national lockdown is not of our making and we have had to be particularly careful to protect our staff during this lockdown period whilst at the same time ensuring that members are not affected unduly. Following our telephonic discussion with you earlier today, we have unfortunately have found no record of ever having received any queries from you in this regard. As we explained to you, all claims related to your admission have been processed at the scale of benefits, based on the benefit option you have selected and in line with the contribution paid by you. Kindly refer to our email dated 26 October 2020 where this is explained to you in detail. Should you require further assistance, please refer to the call back facility on our website; www.genesismedical.co.za and a consultant will call you back as soon as possible.
Yours sincerelyGENESIS MEDICAL SCHEME
Your remarks about the Scheme are unfortunate. The national lockdown is not of our making and we have had to be particularly careful to protect our staff during this lockdown period whilst at the same time ensuring that members are not affected unduly. Following our telephonic discussion with you earlier today, we have unfortunately have found no record of ever having received any queries from you in this regard. As we explained to you, all claims related to your admission have been processed at the scale of benefits, based on the benefit option you have selected and in line with the contribution paid by you. Kindly refer to our email dated 26 October 2020 where this is explained to you in detail. Should you require further assistance, please refer to the call back facility on our website; www.genesismedical.co.za and a consultant will call you back as soon as possible.
Yours sincerelyGENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply18 Dec 2020, 12:53
Official
Dear Julia
Your remarks about the Scheme are unfortunate. The national lockdown is not of our making and we have had to be particularly careful to protect our staff during this lockdown period whilst at the same time ensuring that members are not affected unduly. Following our telephonic discussion with you earlier today, we have unfortunately have found no record of ever having received any queries from you in this regard. As we explained to you, all claims related to your admission have been processed at the scale of benefits, based on the benefit option you have selected and in line with the contribution paid by you. Kindly refer to our email dated 26 October 2020 where this is explained to you in detail. Should you require further assistance, please refer to the call back facility on our website; www.genesismedical.co.za and a consultant will call you back as soon as possible.
Yours sincerelyGENESIS MEDICAL SCHEME
Your remarks about the Scheme are unfortunate. The national lockdown is not of our making and we have had to be particularly careful to protect our staff during this lockdown period whilst at the same time ensuring that members are not affected unduly. Following our telephonic discussion with you earlier today, we have unfortunately have found no record of ever having received any queries from you in this regard. As we explained to you, all claims related to your admission have been processed at the scale of benefits, based on the benefit option you have selected and in line with the contribution paid by you. Kindly refer to our email dated 26 October 2020 where this is explained to you in detail. Should you require further assistance, please refer to the call back facility on our website; www.genesismedical.co.za and a consultant will call you back as soon as possible.
Yours sincerelyGENESIS MEDICAL SCHEME