Worst medical aid ever- genesis

Terrible experience Worst customer care ever! Can't get a hold of anyone, and then thereafter they take days to respond. I regret moving over from fedhealth, rather pay more and get good service. My daughter is home for an op on Monday 6th of September, today is Thursday the 2nd..and they've not given me anything!!!I don't know whether they're covering anything or not, and you can't contact them on weekends.. truly pathetic