Worst medical aid and customer service

This has just been a bad relationship from the get go, so bad that I eventually decided to change schemes as of end Feb. I had seen a doctor on 5 feb and was embarassingly told that my med aid was suspended (What if my daughter or I ended up in hospital only to find it was suspended???). After calling the scheme I was told it was because they couldnt view my proof of payment. Really?? Maybe try calling or sending a mail?? They assured me that after seeing the doctor I could submit the claim & it would be paid. I submitted it that same day. 3 weeks later only did they tell me they couldnt read the icd10 codes, I resubmitted. Then they told me it would be paid end of March. I then called and spoke to Ayesha, she advised that I could write a motivation for them to do a manual payment. I did. No word from them. I emailed them 2 more times to follow up...silence. So I called today to follow up and now the claim will not be paid?? They prorated my funds when I left (without informing me) and twice promised to pay this account and now the story changes. I spoke with manager Janine Swanepoel today. No empathy. I implore anyone considering Genesis to not make the same mistake that I have.