MW
Melanie W

1 reviews | Active since Mar 2009

08 May 2024, 11:37

Thank you my Genesis!

I have been a happy member of Genesis for over 25 years. I always feel rather smug when people complain about their medical schemes and their high increases when Genesis has kept my increases nice and low each year. I recently had to go through a scary operation and the assistance and “handholding” I received from Genesis was incredible. I never had to worry about obtaining a reference number, that was all done seamlessly for me and I could go to the hospital that my surgeon wanted to operate at – I was not forced to use a network hospital. It means the world to me to have all the stressful details organised for me so that now I just have to concentrate on healing.

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Replies (1)
Genesis Medical Scheme
Genesis Medical Scheme's reply08 May 2024, 14:02
Official
Dear Melanie 
Thank you very much for your awesome review of our service!  It is refreshing and heart-warming to receive feedback like this, especially if it’s from a member that can honestly say that she has been at the receiving end of our service for more than for 25 years! 

Our team is passionate about delivering awesome service and to go the extra mile.  Your feedback will therefore be very well received and much appreciated! 

Kind regards 

The GENESIS Team