JH
Julia H
1 reviews | Active since Oct 2020
20 Oct 2020, 10:54
STILL NO FEEDBACK
Once i laid my first complaint on hello peter they responded in 30min telling me they will work on it ASAP that was Friday last week i sent a follow up message to the lady with no response have emailed again no response i just need an authorization code for a minor op how can this take so long and what is worse is that a person cannot phone an actual person
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Genesis Medical Scheme's replyOfficial
20 Oct 2020, 16:45Dear Julia
As we explained to you on Friday, the information that is outstanding is in relation to a routine medical history review. The Scheme is still awaiting certain medical reports from your medical practitioners.
We are actively following up on the outstanding information. Some of the information we already have. One of the doctors has also committed to sending his report by tomorrow. Further to this, we do have a read receipt from our earlier email to your current treating Specialist. When his rooms were contacted again this morning, they requested us to resend the initial correspondence, using another email address.
Please be assured that we are doing our best to obtain the required information before your scheduled procedure next week. As soon as all the information is received, we will be in touch with you.
Yours sincerely
GENESIS MEDICAL SCHEME
As we explained to you on Friday, the information that is outstanding is in relation to a routine medical history review. The Scheme is still awaiting certain medical reports from your medical practitioners.
We are actively following up on the outstanding information. Some of the information we already have. One of the doctors has also committed to sending his report by tomorrow. Further to this, we do have a read receipt from our earlier email to your current treating Specialist. When his rooms were contacted again this morning, they requested us to resend the initial correspondence, using another email address.
Please be assured that we are doing our best to obtain the required information before your scheduled procedure next week. As soon as all the information is received, we will be in touch with you.
Yours sincerely
GENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply20 Oct 2020, 16:45
Official
Dear Julia
As we explained to you on Friday, the information that is outstanding is in relation to a routine medical history review. The Scheme is still awaiting certain medical reports from your medical practitioners.
We are actively following up on the outstanding information. Some of the information we already have. One of the doctors has also committed to sending his report by tomorrow. Further to this, we do have a read receipt from our earlier email to your current treating Specialist. When his rooms were contacted again this morning, they requested us to resend the initial correspondence, using another email address.
Please be assured that we are doing our best to obtain the required information before your scheduled procedure next week. As soon as all the information is received, we will be in touch with you.
Yours sincerely
GENESIS MEDICAL SCHEME
As we explained to you on Friday, the information that is outstanding is in relation to a routine medical history review. The Scheme is still awaiting certain medical reports from your medical practitioners.
We are actively following up on the outstanding information. Some of the information we already have. One of the doctors has also committed to sending his report by tomorrow. Further to this, we do have a read receipt from our earlier email to your current treating Specialist. When his rooms were contacted again this morning, they requested us to resend the initial correspondence, using another email address.
Please be assured that we are doing our best to obtain the required information before your scheduled procedure next week. As soon as all the information is received, we will be in touch with you.
Yours sincerely
GENESIS MEDICAL SCHEME