cC
castleavalon C

1 reviews | Active since May 2017

30 Aug 2023, 13:45

Stay away after 5 years . Thus company has become a **** !!!!!

I started with them in 2017, af my mom die in a horible state hospital . Theybwere voted as one of the best then . Now they don't even rank . I did break my arem wich need surgeries wichnwas botched by doctor , the got involved even had lawyer from Capetown phone me . Nothing happen agte 2 futher botch opration . I just left it . Became an invalide. But kept paying my medical and. I April I had a tooth abses and the tooth broke . Phone my dentist to have it sort , got n message back from dentis sorry they can't help me the medial aid said I must call them !!!! For a tooth . I pulled my own tooth like a f... cave man . Got a call from Elmarie Jansen Genisis Medical Aid. Phone back but she was not available . Few thing to considerations when instarted onnthe top package it was R800 , in 4 years is now R2800 for the full comprhesive . Where they use to tower 300 to 400 the medical aid tariff, you lucky the paid 100% tariffs, wich means not priv doctor is even prepared to see you. Wich great fun fare the advertised the made arragent met with the kzn hospitals . Agter phoning hospital they knew nothing of the sort , and had to stand or sit in my case in wheel chairn ,in the 2 day quee. So what deal was done that none of the hospital was even aware of it. This has become a ****, what you covered for nobody needs , the cover does not even cover the basics . And even a tooth you got to phone the for authorisation. Stay away do a Google search . Much better option availbe . And don't ket then try still to ride on the back of a survey that was done 5 years ago , that is not valid today .yournworst of with this medical aid , that beeing with out one !!!!!!

0
Replies (3)
Genesis Medical Scheme
Genesis Medical Scheme's reply30 Aug 2023, 16:06
Official
Dear Deon

It is somewhat difficult to respond to your review as your feedback is unclear and difficult to understand.  And where the content is understood,  the comments are either entirely wrong (referring to premiums), or we cannot comment, as we cannot speak for the doctor who performed your operations.  
 
 We wish you the best of luck with your new medical scheme.

Yours sincerely

GENESIS MEDICAL SCHEME

cC
castleavalon C's update30 Aug 2023, 16:59
Reviewer Update
What un clear? Their is multipl problems at Genesis. Your own Elmerie Jansen call of publick relatio Called and was involved , no you don't know what I talking about ? Make sure of you facts or I pos online the all the call recording and and you can en leave eg over all of your headoffice staff. I would suggest you do your homework first. I taken a snap shot of your reply in case it gets removed .
cC
castleavalon C's update30 Aug 2023, 17:01
Reviewer Update
What un clear? Their is multipl problems at Genesis. Your own Elmerie Jansen call of publick relation Called and was involved , now you don't know what I talking about ? Make sure of you facts or I post online all the call recording and and you can leave egg over all of your headoffice staff. I would suggest you do your homework first. I taken a snap shot of your reply in case it gets removed .