WT
Wayne T
1 reviews | Active since Jan 2014
06 Jul 2020, 14:05
Reason to leave Genesis medical aid
Unable to reach anyone for authorisation. We are on the top plan and our son is in to get an emergency appendics operation.
The hospital only needs to confirm we are on the plan but it's impossible to get hold of anyone
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Replies (1)0
Replies (1)
Genesis Medical Scheme's replyOfficial
28 Jul 2020, 16:50Dear Wayne
Thank you for taking our call just now.
As explained to you, we humbly apologise for not responding to you timeously in person and on this platform. We will most certainly take the matter up with HelloPeter, as we have a service level agreement with them, whereby we are to be notified immediately via email as well as SMS when a new review is published. We however never received any notification from them on your review.
Be that as it may, we will be in touch with you tomorrow with regards to any outstanding enquiries that there may be following your son's recent admission to hospital.
We trust that you will not have any emergency admission again, but in-case it ever happens again in future, remember that you can go straight to hospital. You can also contact our emergency evacuation provider, ER24 on ***for assistance. You can also dial ER24 directly from your Genesis smartphone app.
Thank you for taking our call just now.
As explained to you, we humbly apologise for not responding to you timeously in person and on this platform. We will most certainly take the matter up with HelloPeter, as we have a service level agreement with them, whereby we are to be notified immediately via email as well as SMS when a new review is published. We however never received any notification from them on your review.
Be that as it may, we will be in touch with you tomorrow with regards to any outstanding enquiries that there may be following your son's recent admission to hospital.
We trust that you will not have any emergency admission again, but in-case it ever happens again in future, remember that you can go straight to hospital. You can also contact our emergency evacuation provider, ER24 on ***for assistance. You can also dial ER24 directly from your Genesis smartphone app.
Once again Wayne, please accept our apologies in this regard.
Yours sincerely
THE GENESIS TEAM
Yours sincerely
THE GENESIS TEAM
Genesis Medical Scheme's reply28 Jul 2020, 16:50
Official
Dear Wayne
Thank you for taking our call just now.
As explained to you, we humbly apologise for not responding to you timeously in person and on this platform. We will most certainly take the matter up with HelloPeter, as we have a service level agreement with them, whereby we are to be notified immediately via email as well as SMS when a new review is published. We however never received any notification from them on your review.
Be that as it may, we will be in touch with you tomorrow with regards to any outstanding enquiries that there may be following your son's recent admission to hospital.
We trust that you will not have any emergency admission again, but in-case it ever happens again in future, remember that you can go straight to hospital. You can also contact our emergency evacuation provider, ER24 on ***for assistance. You can also dial ER24 directly from your Genesis smartphone app.
Thank you for taking our call just now.
As explained to you, we humbly apologise for not responding to you timeously in person and on this platform. We will most certainly take the matter up with HelloPeter, as we have a service level agreement with them, whereby we are to be notified immediately via email as well as SMS when a new review is published. We however never received any notification from them on your review.
Be that as it may, we will be in touch with you tomorrow with regards to any outstanding enquiries that there may be following your son's recent admission to hospital.
We trust that you will not have any emergency admission again, but in-case it ever happens again in future, remember that you can go straight to hospital. You can also contact our emergency evacuation provider, ER24 on ***for assistance. You can also dial ER24 directly from your Genesis smartphone app.
Once again Wayne, please accept our apologies in this regard.
Yours sincerely
THE GENESIS TEAM
Yours sincerely
THE GENESIS TEAM