MM
Michaela M
1 reviews | Active since Apr 2015
01 Jun 2020, 11:02
No support! Poor customer service.
WORST MEDICAL AID EVER!!!!!!
So tired of all these medical aids taking R1 765 from me every month to do absolutely nothing, then still pay extra with no support on their side, no help and shrugging it off like its not their problem and will blame other people, pathetic!
SO over it! Would never recommend this medical aid to anyone.
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Replies (1)
Genesis Medical Scheme's replyOfficial
01 Jun 2020, 12:05Good morning Michaela
We are so sorry to hear about the frustration on your side.
We have looked into your complaint and will do our best to resolve the matter for you. What happened in this instance is that your service provider used a code that is not covered under our standard dental benefits. We will however contact your provider and request him to re-submit your account - this time with the correct code. The claim will then be reassessed for payment on our side.
Best regards
GENESIS MEDICAL SCHEME
We are so sorry to hear about the frustration on your side.
We have looked into your complaint and will do our best to resolve the matter for you. What happened in this instance is that your service provider used a code that is not covered under our standard dental benefits. We will however contact your provider and request him to re-submit your account - this time with the correct code. The claim will then be reassessed for payment on our side.
Best regards
GENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply01 Jun 2020, 12:05
Official
Good morning Michaela
We are so sorry to hear about the frustration on your side.
We have looked into your complaint and will do our best to resolve the matter for you. What happened in this instance is that your service provider used a code that is not covered under our standard dental benefits. We will however contact your provider and request him to re-submit your account - this time with the correct code. The claim will then be reassessed for payment on our side.
Best regards
GENESIS MEDICAL SCHEME
We are so sorry to hear about the frustration on your side.
We have looked into your complaint and will do our best to resolve the matter for you. What happened in this instance is that your service provider used a code that is not covered under our standard dental benefits. We will however contact your provider and request him to re-submit your account - this time with the correct code. The claim will then be reassessed for payment on our side.
Best regards
GENESIS MEDICAL SCHEME