My experience and current issue with Genesis.

Issue 1) About a month ago my doctor told me if I have shock like headaches and vision issues I should go to the ER immediately as I have a high platelet count. A week or so later I had these symptoms so I drove myself to the hospital in fear of the ambulance taking to long. (almost crashed on the way there as my vision was not good) I arrived at the hospital and was in ER, the doctors were thinking I had a mild stroke and wanted to do to admit me in and have a MRI as my one side of my face was tingling and I had a bit of drool out the left side of my mouth. The hospital was trying to communicate with Genesis via email and the back and forth was unreal, I was so stressed and anxious about not being covered as I was told they don't want to cover me as I was just trying to get admitted so I don't have to pay for an MRI........WHAT!!! So being stressed lying in the hospital bed on my cell phone, I had to email them and let them know the story of what happened to me... only on the 3rd day of being in Hospital did they confirm I will be covered, so for 3 days while in hospital stressing my life away thinking about how much I will have to pay in I did not sleep for 2 of the days, I had pain medicine the nurses gave me for my headaches which knocked me out and I finally slept. Their motto is "You can't put a price tag on piece of mind", Really now? I have not experienced that at all since I have been with them, actually its quite the opposite. By the way I have spent over R20k on Doctor, Bloods, and scans out of my own money and I abide by Genesis rules and accept my Private Option out of hospital stuff I have to pay in and I will honor it and be truthful so I expect the same in return.

Issue 2) On the 17th of November I sent in an admission form as I need to have a bone marrow biopsy and a CT scan of chest and Neck, today is the 27th of November and I haven't got anything back from them, you must know the stress I am under worrying about what cancer I possibly could have and wonder if I am covered or not, waiting everyday to get feedback is extremely draining and I have had to go to the doctor as I thought I was having a heart attack in fact it was a panic attack, I was to scared to go to hospital thinking Genesis would not pay if I go there so I went to my local GP up the road, for the last week I have had serious anxiety and need to take medication now and of course I pay for that. I did email them to check up and they have come back to me saying "Kindly be advised your requested procedure remains pended for the completion of the medical history review". Like come on you should have all my medical history already for the time I was in hospital like a month ago. Not having a call center is ridiculous at least have a call center for the hospitals and clinics so they can contact you and negate the worry of the patient, there are simple ways to divert calls to cell phones. Buy your staff cheap cell phones with a new sim card. Unless Genesis is short staffed and they do not have the man power to have a call center, which make sense as to why emails take so long to get replies and to sort stuff out.

I was even hesitant to write this complaint as I do not want them to quickly rush and make a rash decision and possibly push me aside and reject my admission.

I am just tired of being depressed and and anxious the whole time. Its probably causing more damage the longer this takes.

Please help me Genesis I need to find out what's wrong with me, I am begging you.