Misinformation

Please assist with required information by gap as you have not covered treatment during hospital awaiting your response.

All GapCover® and/or CoPay claims must be accompanied by the following documents: 1. Copy of the hospital account. (Please contact the hospital for a copy.) 2. Copy of the doctor/s account(s). (Please contact the doctor/s for a copy.) 3. Copy of the medical scheme claim statement, reflecting processing and payment of the applicable account/s. 4. Authorisation confirmation from your medical scheme. 5. Copy of the latest (not older than 3 months) medical scheme membership certificate. 6. Should the bank details for payment of claims differ from the debit order bank details, proof of bank details must be provided in the form of a bank statement. NB: Claims must be submitted to GapCover® within 4 months after the scheme payment date. NB: Claims cannot be processed until all the required documents have been received.