CS
Crystal S
1 reviews | Active since Aug 2019
17 Jun 2023, 08:00
Hospital plan, without hospital authorizations
I am sad that I am forced to give them one star on the review as they do not receive any. Our Genesis plan is a hospital plan, but I am waiting 5 days ( and still waiting), to receive authorization to go to hospital
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Replies (1)
Genesis Medical Scheme's replyOfficial
19 Jun 2023, 09:05Dear Crystal
We are so sorry about the delay. We unfortunately have no record of the last two emails you forwarded to us; hence, our clinical staff was under the impression that they were waiting for feedback from your side.
Please accept our sincere apology for the delay - our IT department is investigating this.
In the meanwhile, our clinical team has sent the relevant information with reference number to you this morning.
All the best with your procedure - we wish you a speedy recovery.
Kind regards
GENESIS MEDICAL SCHEME
We are so sorry about the delay. We unfortunately have no record of the last two emails you forwarded to us; hence, our clinical staff was under the impression that they were waiting for feedback from your side.
Please accept our sincere apology for the delay - our IT department is investigating this.
In the meanwhile, our clinical team has sent the relevant information with reference number to you this morning.
All the best with your procedure - we wish you a speedy recovery.
Kind regards
GENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply19 Jun 2023, 09:05
Official
Dear Crystal
We are so sorry about the delay. We unfortunately have no record of the last two emails you forwarded to us; hence, our clinical staff was under the impression that they were waiting for feedback from your side.
Please accept our sincere apology for the delay - our IT department is investigating this.
In the meanwhile, our clinical team has sent the relevant information with reference number to you this morning.
All the best with your procedure - we wish you a speedy recovery.
Kind regards
GENESIS MEDICAL SCHEME
We are so sorry about the delay. We unfortunately have no record of the last two emails you forwarded to us; hence, our clinical staff was under the impression that they were waiting for feedback from your side.
Please accept our sincere apology for the delay - our IT department is investigating this.
In the meanwhile, our clinical team has sent the relevant information with reference number to you this morning.
All the best with your procedure - we wish you a speedy recovery.
Kind regards
GENESIS MEDICAL SCHEME