Exploiting clients & lack of service seems to be their game

At my first call to Genesis I confirmed several times with the consultant that we would have immediate cover as I have just returned from overseas and my children had no medical cover - She ASSURED me this will not be a problem. After retruning forms then only did she say now we will need to be assessed and then they will let us know - this will take a couple of days. Hence no immediate cover. After assesment was done they came back with a ridiculous exclusion for myself but I accepted it as my boys needed immediate cover. Which she then started to hestitate on and say she is not sure if it is possible and she had to speak to underwriters first which would take antoher couple of days. When she finally came back I was told they would cover me for the last week and a half of the month but I would need to pay for the full month. Clearly this scheme is all about money making and taking advantage of clients and noting about delivering client service. If I am already having to fight like this to try join the scheme - how am I going to fight when I try get them to cover an important claim. Very dissapointing and probably why when I phoned a few doctors offices for referrals of good medical aids - Genesis Medical;s name never came up...