Claim 242354 not paid

I claimed, and was told that the Dentist will be paid. Genesis needed some documents from the Dentists. Due to the post office-strike, they never received it. I tried multiple times -with proof- to convince Genesis that they can pay me out because I already paid this account on the day of treatment. They explained that it can't be done because it is already 'loaded' or 'approved' or something to that effect. I tried again and Pearl told me that I will get the R700 (without a year's interest) at the end of June 2015. I received an e-mail telling me the claim 'expired'. Please Hello Peter, I am sure you can convince them?