1 reviews | Active since Feb 2014
Cancellation
<p>Cancelled Medical Aid, left employer. Got notification of overdrawn savings to be paid to avoid legal action. Paid the full amount stated on sms R4620. Ons same day a receipts fee of R435 is added, then interest on capital. Today another sms received to advise of another outstanding amount and due to be paid before 8th August or legal action may be instituted. We phoned them (charged R18 for out call to them) They send us a statement, charged R35 for the statement together with another R18 for the email. Now a total of R616.20 is owed, but the sms stated R532.41. My husband is unemployed, how is is possible to milk people for so much unnecessary costs in a manner so uprupt and outright rude, as if you are a ********. How can you pay if you don't even know you owe something or details of such. What exactly did we pay for every month then? Definately not Treating their Customers Fairly!!</p>
Dear Mrs Schnepel
You have chosen to criticize the Scheme’s conduct in a public forum, but unfortunately without disclosing all the relevant facts. As you may or may not know, the Scheme is prohibited from disclosing members’ confidential information without their consent, but for those people who may read this review, we would like to state some relevant facts.
Your husband received an email from the Scheme before his membership was terminated, stating the overdrawn savings debt and informing him that the full amount had to be settled within 14 calendar days. The Scheme’s banking details were provided. As no payment was received within the specified time period, two further SMSs, as well as an email, were sent to your husband.
The additional charges for your account, are from the collections company. If the outstanding amount was settled on time, then additional costs would not have been necessary. The Scheme advanced the savings benefit in good faith, without charging interest, and then had to incur legal cost to collect the money from your husband. As much as we have sympathy for your husband’s current situation, it would not be fair to penalise our other members to carry this legal cost.
Yours sincerely
GENESIS MEDICAL SCHEME
Dear Mrs Schnepel
You have chosen to criticize the Scheme’s conduct in a public forum, but unfortunately without disclosing all the relevant facts. As you may or may not know, the Scheme is prohibited from disclosing members’ confidential information without their consent, but for those people who may read this review, we would like to state some relevant facts.
Your husband received an email from the Scheme before his membership was terminated, stating the overdrawn savings debt and informing him that the full amount had to be settled within 14 calendar days. The Scheme’s banking details were provided. As no payment was received within the specified time period, two further SMSs, as well as an email, were sent to your husband.
The additional charges for your account, are from the collections company. If the outstanding amount was settled on time, then additional costs would not have been necessary. The Scheme advanced the savings benefit in good faith, without charging interest, and then had to incur legal cost to collect the money from your husband. As much as we have sympathy for your husband’s current situation, it would not be fair to penalise our other members to carry this legal cost.
Yours sincerely
GENESIS MEDICAL SCHEME