NV
Nettie V
1 reviews | Active since Aug 2020
17 Aug 2020, 10:36
Bad Service Perovider
My husband enquired to Genesis. Please advise on Cancellation and Notice period on 9 Aug 20 I was phoned by Genesis and they asked if I wanted to cancel. I informed them my husband was not at home and they should phone back the afternoon. On 11 August I received an e mail my service will terminate on 31 August. They did not apply 30 days cancellation as set out by rules and don’t want to re in state medical. Need to re-apply Your service stinks and you are useless in the Covid 19 lock down period
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Genesis Medical Scheme's replyOfficial
17 Aug 2020, 12:19Dear Nettie
The content of your review is noted.
According to our records, you enquired about the Scheme’s cancellation procedure on the 11th of August. One of our consultants contacted you and advised that the email we received will suffice. An email was sent to you on the same day, confirming the cancellation of your membership effective 31 August 2020.
Later that same afternoon, you sent us another email, requesting your certificate of membership. This certificate was sent to you the following day.
When you contacted us again three days later, your membership had already been cancelled effective 31 August; hence the request to re-apply. Member application can be done online (https://www.genesismedical.co.za/benefits-and-plans/join-genesis-today/) - it should only take a few minutes. We can unfortunately not reverse a cancellation of membership on our system.
Please also note that the Scheme Rules do make provision for the one month’s notice period to be waived by the Scheme.
We trust that you will find this in order.
Yours sincerely
GENESIS MEDICAL SCHEME
The content of your review is noted.
According to our records, you enquired about the Scheme’s cancellation procedure on the 11th of August. One of our consultants contacted you and advised that the email we received will suffice. An email was sent to you on the same day, confirming the cancellation of your membership effective 31 August 2020.
Later that same afternoon, you sent us another email, requesting your certificate of membership. This certificate was sent to you the following day.
When you contacted us again three days later, your membership had already been cancelled effective 31 August; hence the request to re-apply. Member application can be done online (https://www.genesismedical.co.za/benefits-and-plans/join-genesis-today/) - it should only take a few minutes. We can unfortunately not reverse a cancellation of membership on our system.
Please also note that the Scheme Rules do make provision for the one month’s notice period to be waived by the Scheme.
We trust that you will find this in order.
Yours sincerely
GENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply17 Aug 2020, 12:19
Official
Dear Nettie
The content of your review is noted.
According to our records, you enquired about the Scheme’s cancellation procedure on the 11th of August. One of our consultants contacted you and advised that the email we received will suffice. An email was sent to you on the same day, confirming the cancellation of your membership effective 31 August 2020.
Later that same afternoon, you sent us another email, requesting your certificate of membership. This certificate was sent to you the following day.
When you contacted us again three days later, your membership had already been cancelled effective 31 August; hence the request to re-apply. Member application can be done online (https://www.genesismedical.co.za/benefits-and-plans/join-genesis-today/) - it should only take a few minutes. We can unfortunately not reverse a cancellation of membership on our system.
Please also note that the Scheme Rules do make provision for the one month’s notice period to be waived by the Scheme.
We trust that you will find this in order.
Yours sincerely
GENESIS MEDICAL SCHEME
The content of your review is noted.
According to our records, you enquired about the Scheme’s cancellation procedure on the 11th of August. One of our consultants contacted you and advised that the email we received will suffice. An email was sent to you on the same day, confirming the cancellation of your membership effective 31 August 2020.
Later that same afternoon, you sent us another email, requesting your certificate of membership. This certificate was sent to you the following day.
When you contacted us again three days later, your membership had already been cancelled effective 31 August; hence the request to re-apply. Member application can be done online (https://www.genesismedical.co.za/benefits-and-plans/join-genesis-today/) - it should only take a few minutes. We can unfortunately not reverse a cancellation of membership on our system.
Please also note that the Scheme Rules do make provision for the one month’s notice period to be waived by the Scheme.
We trust that you will find this in order.
Yours sincerely
GENESIS MEDICAL SCHEME