MM
Mlungisi M
1 reviews | Active since May 2020
26 May 2020, 10:12
Bad Communication Service
We understand the Lockdown regulations and all but getting in contact with Genesis Medical Aid is a struggle, atleast they should have made their telephone lines open and working like other Medical Aids,because this email thing is not working for us Health Care Service Providers. the fustration is real
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Genesis Medical Scheme's replyOfficial
27 May 2020, 09:41Good morning Mlungisi
Your feedback is noted.
And yes, we understand your frustration. Real-time communication with an almost immediate turnaround and response time, are challenges most industries are facing at present.
Due to the nationwide lockdown the Scheme has had to drastically reduce staff numbers and amend its operating hours to mornings only in order to comply with the lockdown protocol. We have clearly indicated to providers to make use of email correspondence when contacting the Scheme - our turnaround time on email correspondence is usually within one working day.
As we mentioned to you before, Genesis Medical Scheme does not practice any form of managed care. The Scheme does not provide medical services / treatment to members, nor does the Scheme advise about how a member’s condition should be treated. Furthermore, the Scheme does not authorise treatment. The request for a reference number for treatment / admission / procedure merely validates membership and confirms eligibility for benefits in terms of the Scheme Rules.
Be that as it may, we will be in touch with you today and discuss the way forward regarding your needs as a service provider and how we can assist you in delivering the best possible service to our members.
Best regards
GENESIS MEDICAL SCHEME
Genesis Medical Scheme's reply27 May 2020, 09:41
Official
Good morning Mlungisi
Your feedback is noted.
And yes, we understand your frustration. Real-time communication with an almost immediate turnaround and response time, are challenges most industries are facing at present.
Due to the nationwide lockdown the Scheme has had to drastically reduce staff numbers and amend its operating hours to mornings only in order to comply with the lockdown protocol. We have clearly indicated to providers to make use of email correspondence when contacting the Scheme - our turnaround time on email correspondence is usually within one working day.
As we mentioned to you before, Genesis Medical Scheme does not practice any form of managed care. The Scheme does not provide medical services / treatment to members, nor does the Scheme advise about how a member’s condition should be treated. Furthermore, the Scheme does not authorise treatment. The request for a reference number for treatment / admission / procedure merely validates membership and confirms eligibility for benefits in terms of the Scheme Rules.
Be that as it may, we will be in touch with you today and discuss the way forward regarding your needs as a service provider and how we can assist you in delivering the best possible service to our members.
Best regards
GENESIS MEDICAL SCHEME