Apologies for the negative review of Genesis Medical Scheme

To all individuals affected by my recent review of Genesis Medical Scheme,

I am writing to offer my sincerest apologies regarding the recent complaint made on Hello Peter concerning the delay in the approval of my hospital admission authorization.

My complaint was made hastily and without a full understanding of the reasons behind the delay.

I acknowledge that the timing of the complaint was inappropriate and that it was made during a very stressful period for myself and my family. I want to emphasize that the delay in approval was of no fault of the medical aid, and I deeply regret any inconvenience caused by my earlier complaint.

Throughout this process Genesis Medical Scheme as well as its employees (Grant, Anne, and other individuals not mentioned) have been EXTREMELY helpful in explaining the reasons that certain processes have to be followed.

I haven't treated them with much kindness and I am deeply regretful of that. These individuals have provided reassurance in the schemes role when it comes to a member who requires medical attention. They have always taken my calls even when my attitude hasnt been very friendly.

I regret any distress or misunderstanding that my complaint may have caused. I can assure you that it was never my intention to misrepresent the circumstances or to unfairly criticize the medical scheme.

I value the relationship I have with the medical scheme immensely, and I trust you will accept my sincere apologies. I made the decision to change over from previous medical insurer to Genesis because of the great reviews and quick turnaround times for claims, authorisations etc and I understand I unfairly critised them.

To all the individuals who were impacted by my review - although my case is not resolved I do assure you that their communication and ability to provide comfort during difficult times is exemplary.