AT
Anouske T
1 reviews | Active since Oct 2020
14 Oct 2020, 11:54
Amazing Medical AID .. Really there for you.
I have been with Genesis Medical Aid since 2013 and I want to say thank you for being there for us ever step of the way. Every time I had issues (3 times in 7 years) they have done every thing to assist us. They keep to their words and help you with payments and you know what isn't covered or what to do to maximize your cover. I have received lovely gifts and compliments and they even contacted me to find out how my son is doing. THANK YOU FOR LIVING UP TO YOUR promise.
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Genesis Medical Scheme's replyOfficial
14 Oct 2020, 13:16Thank you soooo so much for your sincere and encouraging feedback. We always do our best to deliver exceptional service to each and every individual member. Most times we get it right, but occasionally when we drop the ball [as you know… :-)], we do try our best to remedy the situation soonest.
Thank you for always contacting us when you have a query. Thank you too, for also actively engaging with us in such a positive manner on our other social media platforms. We LOVE interacting with our members and always value their opinions and feedback.
We trust that we will always live up to your standards.
Kind regards
THE GENESIS TEAM
Genesis Medical Scheme's reply14 Oct 2020, 13:16
Official
Thank you soooo so much for your sincere and encouraging feedback. We always do our best to deliver exceptional service to each and every individual member. Most times we get it right, but occasionally when we drop the ball [as you know… :-)], we do try our best to remedy the situation soonest.
Thank you for always contacting us when you have a query. Thank you too, for also actively engaging with us in such a positive manner on our other social media platforms. We LOVE interacting with our members and always value their opinions and feedback.
We trust that we will always live up to your standards.
Kind regards
THE GENESIS TEAM