AV
Alison V
1 reviews | Active since Aug 2020
12 Aug 2020, 14:31
Admissions
The Hospital admission was approved within less than 24hours, and Genesis made more than one follow up call to ensure that we have been supported as a family. The admissions and service has been phenomenal, I really cant complain and once payment has been completed I will send another rating on prompt payments.
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Genesis Medical Scheme's replyOfficial
12 Aug 2020, 15:37Dear Alison
Thank you so much for your positive feedback about our service during your son's recent hospital admission. We really do appreciate the time you have taken to write this review.
We also hope that your son is doing very well now and that his procedure was a success. :-)
During lockdown, we have experienced a delay and / or some admin glitches with regard to the admin from some of our service providers. If you do experience any such problems with your accounts, please let us know. We will assist you as best as we can.
Yours sincerely
THE GENESIS TEAM
Thank you so much for your positive feedback about our service during your son's recent hospital admission. We really do appreciate the time you have taken to write this review.
We also hope that your son is doing very well now and that his procedure was a success. :-)
During lockdown, we have experienced a delay and / or some admin glitches with regard to the admin from some of our service providers. If you do experience any such problems with your accounts, please let us know. We will assist you as best as we can.
Yours sincerely
THE GENESIS TEAM
Genesis Medical Scheme's reply12 Aug 2020, 15:37
Official
Dear Alison
Thank you so much for your positive feedback about our service during your son's recent hospital admission. We really do appreciate the time you have taken to write this review.
We also hope that your son is doing very well now and that his procedure was a success. :-)
During lockdown, we have experienced a delay and / or some admin glitches with regard to the admin from some of our service providers. If you do experience any such problems with your accounts, please let us know. We will assist you as best as we can.
Yours sincerely
THE GENESIS TEAM
Thank you so much for your positive feedback about our service during your son's recent hospital admission. We really do appreciate the time you have taken to write this review.
We also hope that your son is doing very well now and that his procedure was a success. :-)
During lockdown, we have experienced a delay and / or some admin glitches with regard to the admin from some of our service providers. If you do experience any such problems with your accounts, please let us know. We will assist you as best as we can.
Yours sincerely
THE GENESIS TEAM