Poor Service and Poor State of Goods

I saw a generator advertised, phoned and confirmed stock then ordered and paid online. I got an order confirmation immediately saying delivery in 3 - 7 working days. After 5 days and not receiving any comms I tried to phone the office landline, the number just rang and rang, no answer. Tried again on day 6, same issue, then called the cell phone number and no answer. Sent a Whatsapp and got a response that day, then had a call and was told they had no stock in the branch I could wait for it to come from another province at the end of that week for delivery early the following week or get a refund. I chose to wait. Phoned on Tuesday this week after having heard nothing and was told it had arrived and will be shipped the same day. The generator arrived today, 2 days later, no box or crate, wrapped in bubble wrap, free to run around the back of a large empty truck on its wheels. Upon inspection the unit was scratched and chipped on all sides and dented on the exhaust end of the unit. I phoned the salesman. I was asked if it was it in a box, told I can't believe they sent you a damaged unit and then was told very matter of factly to return it to sender and they will refund my money since they have no more stock. Not a great experience, not great comms and not much sympathy or concern at the poor performance and inconvenience of this now ex-customer. Lets hope my money arrives sooner then my dented generator did.