NF
Nick F
1 reviews | Active since Jun 2023
05 Jun 2023, 16:49
Worst Technical service warrentee Ever
The worst Technical solutions . Generator leaked profusely on the 1st start up , There technical solution was Pratley Steel on the pressured fuel return line , This is a brand new unit that has run for 10 mins
Stay clear away from this company
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Generator King's replyOfficial
06 Sept 2023, 11:57Dear Nick,
We are truly dismayed to hear about your experience and the issues you encountered with your generator. Please accept our sincerest apologies for the inconvenience this has caused you.
The fact that your brand new unit experienced profuse leaking during its first startup is not up to our quality standards and not what we encountered when we ran your generator on our Pre-Delivery Inspection (PDI). We understand how frustrating and disappointing this must have been for you.
We appreciate your feedback, and we take it seriously. Our team is dedicated to investigating the issue and implementing measures to prevent such occurrences in the future. Your experience is not representative of the high-quality products and service we aim to deliver. Please email *** and one of our highly qualified technicians will attend to this as a priority.
We understand that your trust in our company may have been shaken, but we hope you will consider giving us another chance to make things right. Your satisfaction remains our top priority.
Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly and regaining your confidence in Generator King.
Best regards,
Customer Support Team
Generator King
We are truly dismayed to hear about your experience and the issues you encountered with your generator. Please accept our sincerest apologies for the inconvenience this has caused you.
The fact that your brand new unit experienced profuse leaking during its first startup is not up to our quality standards and not what we encountered when we ran your generator on our Pre-Delivery Inspection (PDI). We understand how frustrating and disappointing this must have been for you.
We appreciate your feedback, and we take it seriously. Our team is dedicated to investigating the issue and implementing measures to prevent such occurrences in the future. Your experience is not representative of the high-quality products and service we aim to deliver. Please email *** and one of our highly qualified technicians will attend to this as a priority.
We understand that your trust in our company may have been shaken, but we hope you will consider giving us another chance to make things right. Your satisfaction remains our top priority.
Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly and regaining your confidence in Generator King.
Best regards,
Customer Support Team
Generator King
Generator King's reply06 Sept 2023, 11:57
Official
Dear Nick,
We are truly dismayed to hear about your experience and the issues you encountered with your generator. Please accept our sincerest apologies for the inconvenience this has caused you.
The fact that your brand new unit experienced profuse leaking during its first startup is not up to our quality standards and not what we encountered when we ran your generator on our Pre-Delivery Inspection (PDI). We understand how frustrating and disappointing this must have been for you.
We appreciate your feedback, and we take it seriously. Our team is dedicated to investigating the issue and implementing measures to prevent such occurrences in the future. Your experience is not representative of the high-quality products and service we aim to deliver. Please email *** and one of our highly qualified technicians will attend to this as a priority.
We understand that your trust in our company may have been shaken, but we hope you will consider giving us another chance to make things right. Your satisfaction remains our top priority.
Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly and regaining your confidence in Generator King.
Best regards,
Customer Support Team
Generator King
We are truly dismayed to hear about your experience and the issues you encountered with your generator. Please accept our sincerest apologies for the inconvenience this has caused you.
The fact that your brand new unit experienced profuse leaking during its first startup is not up to our quality standards and not what we encountered when we ran your generator on our Pre-Delivery Inspection (PDI). We understand how frustrating and disappointing this must have been for you.
We appreciate your feedback, and we take it seriously. Our team is dedicated to investigating the issue and implementing measures to prevent such occurrences in the future. Your experience is not representative of the high-quality products and service we aim to deliver. Please email *** and one of our highly qualified technicians will attend to this as a priority.
We understand that your trust in our company may have been shaken, but we hope you will consider giving us another chance to make things right. Your satisfaction remains our top priority.
Thank you for bringing this matter to our attention. We look forward to resolving this issue promptly and regaining your confidence in Generator King.
Best regards,
Customer Support Team
Generator King