1 reviews | Active since Feb 2023
WORST AFTER SALES ASSITANCE
WORST AFTER SALES ASSITANCE
I have reached peak frustration at this stage as I have tried numerous times to get aftersales service from THE GENERATOR KING.
I enquired on 12.12.2022 about faulty handles that needs to be replaced on a new generator bought from The Generator King. Keep in mind the generator was delivered 18.11.2022 in Cape Town and installed by The Generator Kings preferred installer on 21.11.2022. Due to the door handles malfunctioning the doors don’t close properly and when Cape Town weather strikes i.e., the wind is at a speed of 65 km/h and raining 100 %, the generator is soaked and full of dirt inside. Numerous photos have been sent to the supplier as evidence.
No one from The Generator King has responded with a solution with regards to this matter. Numerous emails have been sent to every email address on their website. Calling them on their landline is a joke. Only the sales department answers the phone of course.
My company has bought numerous Generators at this place thinking it would be a trustworthy business to have a professional relationship with as we are in the Energy sector. Generators of this caliber and the logistics that accompany it is an expensive exercise. Especially in this climate.
One would argue that you do not only pay for the product but for the assistance as well. Never in my life have I struggled this much to receive aftersales service after purchasing a product.
I WILL NOT REFER ANY OF MY CLIENTS TO THIS PLACE NOR WILL I EVER AGAIN MAKE USE OF THIS COMPANY – I WILL INDEFINITE TAKE MY BUSINESS SOMEWHERE ELSE AND I RECOMMEND THIS TO ANYONE LOOKING TO PURCHASE GENERATORS.
We want to sincerely apologize for the extremely frustrating and unsatisfactory experience you've had with our after-sales service. Your feedback is deeply concerning, and we're genuinely sorry for the inconvenience and disappointment you've faced.
The issues you've described, particularly the faulty handles on your newly purchased generator and the subsequent problems with doors and weather damage, are entirely unacceptable. We understand the severity of this situation, especially given the sensitive nature of generators in the energy sector.
The generator passed our Pre-Delivery Inspection (PDI) and showed no signs of fault on the handles and certainly no damage.
The lack of response and difficulty in reaching our support team is not in line with our standards of service. We deeply regret the communication issues you've faced and the inconvenience it has caused.
We have worked tirelessly on improving the capacity of our support team to ensure that during peak periods like Load Shedding we have the ability to service all support and service requests timeously and in line with the world-class service levels Generator King is known for.
We are committed to improving our service quality and ensuring that our customers receive the assistance and support they deserve.
We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King. We will do everything in our power to rectify this situation and regain your trust and confidence.
Best regards,
Customer Care Team
Generator King
Best regards,
We want to sincerely apologize for the extremely frustrating and unsatisfactory experience you've had with our after-sales service. Your feedback is deeply concerning, and we're genuinely sorry for the inconvenience and disappointment you've faced.
The issues you've described, particularly the faulty handles on your newly purchased generator and the subsequent problems with doors and weather damage, are entirely unacceptable. We understand the severity of this situation, especially given the sensitive nature of generators in the energy sector.
The generator passed our Pre-Delivery Inspection (PDI) and showed no signs of fault on the handles and certainly no damage.
The lack of response and difficulty in reaching our support team is not in line with our standards of service. We deeply regret the communication issues you've faced and the inconvenience it has caused.
We have worked tirelessly on improving the capacity of our support team to ensure that during peak periods like Load Shedding we have the ability to service all support and service requests timeously and in line with the world-class service levels Generator King is known for.
We are committed to improving our service quality and ensuring that our customers receive the assistance and support they deserve.
We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King. We will do everything in our power to rectify this situation and regain your trust and confidence.
Best regards,
Customer Care Team
Generator King
Best regards,