MB
Matthew B
1 reviews | Active since Aug 2021
22 May 2023, 14:40
Stay away from these **** artists
Bought a generator from Generator King in Mar 2023 and installed thereafter. Before the machine even reached 1 hour of run time it failed due to faulty alternator. Finally after Multiple unanswered calls over more than 3 days, we got through to them only to receive R5000.00 quote for call out to come inspect brand new machine. We ended up having to replace the faulty alternator at our own costs, days after installing. Really poor service, bad performance and assistance from a company of their claimed stature. Absolutely disgusting experience.
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Generator King's replyOfficial
06 Sept 2023, 12:51Dear Matthew,
We're truly sorry to hear about the frustrating experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we want to extend my sincere apologies for the inconvenience and disappointment you've faced.
The fact that your generator failed due to a faulty alternator before even reaching 1 hour of run time is completely unacceptable. This was certainly not what our Pre-Delivery Inspection showed on the generator when we tested it prior to delivery.
We understand the need for prompt resolution, especially for a critical piece of equipment like a generator. It's regrettable that you had to replace the faulty alternator at your own expense.
As per our warranty terms and as was explained to you, we would happily refund the call-out fee if the issue was anything related to the generator or OEM parts fitted to the machine.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings. We thank you for taking the time to share your experience with us.
Best regards,
Customer Care Team
Generator King
We're truly sorry to hear about the frustrating experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we want to extend my sincere apologies for the inconvenience and disappointment you've faced.
The fact that your generator failed due to a faulty alternator before even reaching 1 hour of run time is completely unacceptable. This was certainly not what our Pre-Delivery Inspection showed on the generator when we tested it prior to delivery.
We understand the need for prompt resolution, especially for a critical piece of equipment like a generator. It's regrettable that you had to replace the faulty alternator at your own expense.
As per our warranty terms and as was explained to you, we would happily refund the call-out fee if the issue was anything related to the generator or OEM parts fitted to the machine.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings. We thank you for taking the time to share your experience with us.
Best regards,
Customer Care Team
Generator King
Generator King's reply06 Sept 2023, 12:51
Official
Dear Matthew,
We're truly sorry to hear about the frustrating experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we want to extend my sincere apologies for the inconvenience and disappointment you've faced.
The fact that your generator failed due to a faulty alternator before even reaching 1 hour of run time is completely unacceptable. This was certainly not what our Pre-Delivery Inspection showed on the generator when we tested it prior to delivery.
We understand the need for prompt resolution, especially for a critical piece of equipment like a generator. It's regrettable that you had to replace the faulty alternator at your own expense.
As per our warranty terms and as was explained to you, we would happily refund the call-out fee if the issue was anything related to the generator or OEM parts fitted to the machine.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings. We thank you for taking the time to share your experience with us.
Best regards,
Customer Care Team
Generator King
We're truly sorry to hear about the frustrating experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we want to extend my sincere apologies for the inconvenience and disappointment you've faced.
The fact that your generator failed due to a faulty alternator before even reaching 1 hour of run time is completely unacceptable. This was certainly not what our Pre-Delivery Inspection showed on the generator when we tested it prior to delivery.
We understand the need for prompt resolution, especially for a critical piece of equipment like a generator. It's regrettable that you had to replace the faulty alternator at your own expense.
As per our warranty terms and as was explained to you, we would happily refund the call-out fee if the issue was anything related to the generator or OEM parts fitted to the machine.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings. We thank you for taking the time to share your experience with us.
Best regards,
Customer Care Team
Generator King