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div N
1 reviews | Active since Feb 2010
25 Jan 2023, 14:14
stay away
<div>Stay very far away! I have bought 2 generators from them and had issues with both straight after delivery. they quoted me over R5000 call out to travel to pretoria to just look at the unit that started leaking oil in the first couple of days after it went into operation. there is zero service and **** doesnt answer mails or messages!</div>
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Generator King's replyOfficial
06 Sept 2023, 13:11Dear Div,
We're deeply sorry to hear about your frustrating experiences with the generators you purchased from us and the subsequent difficulties you've faced in getting assistance. Your feedback is incredibly important to us, and we want to extend my sincere apologies for the inconvenience and disappointment you've endured.
Encountering issues with two generators shortly after delivery is entirely unacceptable, and we understand your frustration. The Pre-Delivery Inspection (PDI) conducted by our team prior to delivery show that both units were operating optimally with no signs of any issues, faults or leaks.
As was communicated to you; the call-out fee is refundable if any issues the generator units is facing is related to Generator King or the OEM components fitted to the generator.
It's concerning to hear that your attempts to reach us have been unfruitful, and we deeply regret any lapses in our responsiveness. This is not representative of the level of service we aim to provide our valued customers. As a result we have expanded our support and service team to address customer support requests and servicing more efficiently and effectively.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings.
Once again, we sincerely apologise for the frustration you've experienced. We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King.
Best regards,
Customer Care Team
Generator King
We're deeply sorry to hear about your frustrating experiences with the generators you purchased from us and the subsequent difficulties you've faced in getting assistance. Your feedback is incredibly important to us, and we want to extend my sincere apologies for the inconvenience and disappointment you've endured.
Encountering issues with two generators shortly after delivery is entirely unacceptable, and we understand your frustration. The Pre-Delivery Inspection (PDI) conducted by our team prior to delivery show that both units were operating optimally with no signs of any issues, faults or leaks.
As was communicated to you; the call-out fee is refundable if any issues the generator units is facing is related to Generator King or the OEM components fitted to the generator.
It's concerning to hear that your attempts to reach us have been unfruitful, and we deeply regret any lapses in our responsiveness. This is not representative of the level of service we aim to provide our valued customers. As a result we have expanded our support and service team to address customer support requests and servicing more efficiently and effectively.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings.
Once again, we sincerely apologise for the frustration you've experienced. We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King.
Best regards,
Customer Care Team
Generator King
Generator King's reply06 Sept 2023, 13:11
Official
Dear Div,
We're deeply sorry to hear about your frustrating experiences with the generators you purchased from us and the subsequent difficulties you've faced in getting assistance. Your feedback is incredibly important to us, and we want to extend my sincere apologies for the inconvenience and disappointment you've endured.
Encountering issues with two generators shortly after delivery is entirely unacceptable, and we understand your frustration. The Pre-Delivery Inspection (PDI) conducted by our team prior to delivery show that both units were operating optimally with no signs of any issues, faults or leaks.
As was communicated to you; the call-out fee is refundable if any issues the generator units is facing is related to Generator King or the OEM components fitted to the generator.
It's concerning to hear that your attempts to reach us have been unfruitful, and we deeply regret any lapses in our responsiveness. This is not representative of the level of service we aim to provide our valued customers. As a result we have expanded our support and service team to address customer support requests and servicing more efficiently and effectively.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings.
Once again, we sincerely apologise for the frustration you've experienced. We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King.
Best regards,
Customer Care Team
Generator King
We're deeply sorry to hear about your frustrating experiences with the generators you purchased from us and the subsequent difficulties you've faced in getting assistance. Your feedback is incredibly important to us, and we want to extend my sincere apologies for the inconvenience and disappointment you've endured.
Encountering issues with two generators shortly after delivery is entirely unacceptable, and we understand your frustration. The Pre-Delivery Inspection (PDI) conducted by our team prior to delivery show that both units were operating optimally with no signs of any issues, faults or leaks.
As was communicated to you; the call-out fee is refundable if any issues the generator units is facing is related to Generator King or the OEM components fitted to the generator.
It's concerning to hear that your attempts to reach us have been unfruitful, and we deeply regret any lapses in our responsiveness. This is not representative of the level of service we aim to provide our valued customers. As a result we have expanded our support and service team to address customer support requests and servicing more efficiently and effectively.
Rest assured that we are dedicated to improving our service quality and rectifying any shortcomings.
Once again, we sincerely apologise for the frustration you've experienced. We hope that you'll consider giving us another opportunity to provide you with the service and support you expect from Generator King.
Best regards,
Customer Care Team
Generator King