R180k non-working generator delivered and repairs refused.

<div>I bought a 66kva generator generator for R180k from these guys. Once connected to the grid and an attempt was made to start it, it became apparent that there was a problem. The fuel gauge wouldn’t register the 60l of diesel I put in, and the fuel pump wouldn’t push the diesel. It was then discovered that the exhaust manifold gasket was missing and the exhaust was completed disconnected. I contacted their support WhatsApp line with images and descriptions of the problem and was ignored. When I tried to call ***** on support I was immediately hung up on. When I got through on their call centre and got to speak to *****&nbsp; I was told to email my difficulties, which I did. I eventually received an email asking me for the same information I had previously supp****, and also that it was likely that I was responsible for dismantling the exhaust!! I was then told I had choices. They could mail me faulty parts or I could agree to their supp**** quote of having a contractor repair the machine. Despite having explained several times that the machine has had zero hours use and arrived non-functional I was made to understand that the warranty stated that I would have to pay for the contractor to repair it! I was met with the stock response, please refer to the prior email and warranty. Im not unreasonable but their arrogance of position and unconcern with doing what’s right has forced me to start legal proceedings while all I badly need is this generator to work. Don’t use their services.</div>