PS
Petrus S
1 reviews | Active since Dec 2013
06 Sept 2023, 13:58
Poor after sale customer care and don't care attitude avoid them
I bought 3 generator and still be treated awful. The have the worse after sale customer and dnt care attitude. They dnt allow you to test the gens whilst is still at their factory and if its faulty when you get to site you need to pay them to come check the problem.
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Generator King's replyOfficial
02 Oct 2023, 10:10Dear Petrus,
We're truly sorry to hear about your disappointing experience with our after-sales customer care. Your feedback is deeply concerning, and we want to extend our sincere apologies for the frustration and dissatisfaction you've encountered.
Your concerns about the inability to test the generators at our factory and the need to pay for on-site checks for faulty units are noted. We understand that these issues have caused you inconvenience and frustration, and for that, we sincerely apologise. All Generators do undergo Pre-Delivery Inspection as a standard measure to ensure they are working at 100% before being dispatched.
Your experience is not reflective of the level of service we aim to provide our valued customers. We hope that you'll consider giving us another opportunity to provide you with the support and service you expect.
Once again, we're deeply sorry for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Best regards,
Customer Care Team
GeneratorKing
Generator King's reply02 Oct 2023, 10:10
Official
Dear Petrus,
We're truly sorry to hear about your disappointing experience with our after-sales customer care. Your feedback is deeply concerning, and we want to extend our sincere apologies for the frustration and dissatisfaction you've encountered.
Your concerns about the inability to test the generators at our factory and the need to pay for on-site checks for faulty units are noted. We understand that these issues have caused you inconvenience and frustration, and for that, we sincerely apologise. All Generators do undergo Pre-Delivery Inspection as a standard measure to ensure they are working at 100% before being dispatched.
Your experience is not reflective of the level of service we aim to provide our valued customers. We hope that you'll consider giving us another opportunity to provide you with the support and service you expect.
Once again, we're deeply sorry for the inconvenience you've faced, and we appreciate your feedback as it helps us improve our services.
Best regards,
Customer Care Team
GeneratorKing