DM
David M
1 reviews | Active since Feb 2013
16 Jul 2023, 11:20
Leaders show disdain for customers
Hard to put into words how truly awful this businesses after sales service is. The technical staff who come onsite (when you can get them) are great however the leadership teams total lack of customer service is beyond description.
We have been loyal customers and even sent clients to them, and despite this when we really needed help nobody in the leadership team would take or return our calls. This level of disdain for their customers tells you everything you need to know about a supplier.
I feel sympathy for anyone who ones a Generator King device the day they really need help or support.
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Generator King's replyOfficial
28 Aug 2023, 09:24 We're terribly sorry to hear about your negative experience with our after-sales service, David. Your feedback is greatly valued, and we understand how frustrating it must be to encounter issues with our leadership team's responsiveness. Please accept our sincerest apologies for any inconvenience caused.
We truly appreciate your loyalty as a customer and your referrals to other clients. It's disheartening to learn that we've fallen short of meeting your expectations during a time when you needed assistance the most. Your concerns have been noted, and we are committed to rectifying this situation.
Rest assured, we take your feedback seriously, and we will be investigating this matter thoroughly. We are dedicated to improving our communication channels and ensuring that our customers receive the support they deserve.
Thank you for bringing this issue to our attention, and we hope to regain your trust in GeneratorKing's commitment to exceptional customer service.
We truly appreciate your loyalty as a customer and your referrals to other clients. It's disheartening to learn that we've fallen short of meeting your expectations during a time when you needed assistance the most. Your concerns have been noted, and we are committed to rectifying this situation.
Rest assured, we take your feedback seriously, and we will be investigating this matter thoroughly. We are dedicated to improving our communication channels and ensuring that our customers receive the support they deserve.
Thank you for bringing this issue to our attention, and we hope to regain your trust in GeneratorKing's commitment to exceptional customer service.
Generator King's reply28 Aug 2023, 09:24
Official
We're terribly sorry to hear about your negative experience with our after-sales service, David. Your feedback is greatly valued, and we understand how frustrating it must be to encounter issues with our leadership team's responsiveness. Please accept our sincerest apologies for any inconvenience caused.
We truly appreciate your loyalty as a customer and your referrals to other clients. It's disheartening to learn that we've fallen short of meeting your expectations during a time when you needed assistance the most. Your concerns have been noted, and we are committed to rectifying this situation.
Rest assured, we take your feedback seriously, and we will be investigating this matter thoroughly. We are dedicated to improving our communication channels and ensuring that our customers receive the support they deserve.
Thank you for bringing this issue to our attention, and we hope to regain your trust in GeneratorKing's commitment to exceptional customer service.
We truly appreciate your loyalty as a customer and your referrals to other clients. It's disheartening to learn that we've fallen short of meeting your expectations during a time when you needed assistance the most. Your concerns have been noted, and we are committed to rectifying this situation.
Rest assured, we take your feedback seriously, and we will be investigating this matter thoroughly. We are dedicated to improving our communication channels and ensuring that our customers receive the support they deserve.
Thank you for bringing this issue to our attention, and we hope to regain your trust in GeneratorKing's commitment to exceptional customer service.