RR
Ronel R
1 reviews | Active since Mar 2013
14 Jul 2023, 08:28
GENERATOR KING: PLEASE STAY AWAY FROM THIS COMPANY!
The service at Generator King SUCKS !!!!! When we had a problem with the generator, Generator King WAS NOWHERE TO BE SEEN. Even though the unit was brand new unit with 26 hours of service Generator King wanted to charge us the earth to fix their own problem. Generator King is not worthy to be called an 'authorised agent' If we ever hear or see anything from Generator King it would be too soon PLEASE STAY AWAY FROM THIS COMPANY!!
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Generator King's replyOfficial
28 Aug 2023, 09:35 Dear Ronel,
We're truly disappointed to hear about your unsatisfactory experience with our service. We apologise for any inconvenience you've faced.
First and foremost, we want to extend our apologies for the lack of timely assistance you received when you encountered issues with your brand new generator. This is not the level of service we strive to provide our valued customers, and we're taking your feedback seriously to ensure such situations are addressed promptly for you and in the future.
Your feedback about our "authorised agent" status is duly noted. We want to assure you that we're continuously working to improve our services, and your feedback will play a vital role in that process.
We understand that your trust has been shaken, but we hope you'll consider giving us a chance to make things right. We genuinely value your business and would like the opportunity to regain your confidence in GeneratorKing.
Thank you for bringing your concerns to our attention.
We're truly disappointed to hear about your unsatisfactory experience with our service. We apologise for any inconvenience you've faced.
First and foremost, we want to extend our apologies for the lack of timely assistance you received when you encountered issues with your brand new generator. This is not the level of service we strive to provide our valued customers, and we're taking your feedback seriously to ensure such situations are addressed promptly for you and in the future.
Your feedback about our "authorised agent" status is duly noted. We want to assure you that we're continuously working to improve our services, and your feedback will play a vital role in that process.
We understand that your trust has been shaken, but we hope you'll consider giving us a chance to make things right. We genuinely value your business and would like the opportunity to regain your confidence in GeneratorKing.
Thank you for bringing your concerns to our attention.
Generator King's reply28 Aug 2023, 09:35
Official
Dear Ronel,
We're truly disappointed to hear about your unsatisfactory experience with our service. We apologise for any inconvenience you've faced.
First and foremost, we want to extend our apologies for the lack of timely assistance you received when you encountered issues with your brand new generator. This is not the level of service we strive to provide our valued customers, and we're taking your feedback seriously to ensure such situations are addressed promptly for you and in the future.
Your feedback about our "authorised agent" status is duly noted. We want to assure you that we're continuously working to improve our services, and your feedback will play a vital role in that process.
We understand that your trust has been shaken, but we hope you'll consider giving us a chance to make things right. We genuinely value your business and would like the opportunity to regain your confidence in GeneratorKing.
Thank you for bringing your concerns to our attention.
We're truly disappointed to hear about your unsatisfactory experience with our service. We apologise for any inconvenience you've faced.
First and foremost, we want to extend our apologies for the lack of timely assistance you received when you encountered issues with your brand new generator. This is not the level of service we strive to provide our valued customers, and we're taking your feedback seriously to ensure such situations are addressed promptly for you and in the future.
Your feedback about our "authorised agent" status is duly noted. We want to assure you that we're continuously working to improve our services, and your feedback will play a vital role in that process.
We understand that your trust has been shaken, but we hope you'll consider giving us a chance to make things right. We genuinely value your business and would like the opportunity to regain your confidence in GeneratorKing.
Thank you for bringing your concerns to our attention.