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Adam I
1 reviews | Active since Aug 2019
01 Jun 2023, 11:17
Generator King holds clients to Ransom
Terrible service when you buy a generator they hold you to ransom by keeping the pins to access their generators so you cant use another company to service or do changes and have to use them. then they give you a lead time of 1-2 weeks before they come out so in essence you buy a Generator that if gives you issues has a lead time of 14days to be fixed how ridiculous
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Generator King's replyOfficial
06 Sept 2023, 12:12Dear Adam,
We appreciate you taking the time to share your concerns with us regarding our service policies. We take your feedback seriously and apologize for any inconvenience you've experienced.
We understand your frustration with our access control system for generator servicing. Our intention is to ensure the safety and quality of service for our products. However, it seems this has caused you inconvenience, and we genuinely regret this. Unfortunately, it's important that we protect our generators from tampering to avoid total failure, overloading or communication issues in the unit.
Regarding the lead time for service, we acknowledge that a 1-2 week waiting period can be impractical for urgent issues. However, during LoadShedding we are inundated with service requests and we do our best to attend to customers in a fair, ethical manner.
Your feedback is invaluable as it helps us identify areas where we can enhance our services. Please know that we are committed to addressing these issues and improving the overall customer experience at Generator King.
If you have any further concerns or suggestions for improvement, please do not hesitate to share them. Your input is important to us, and we are dedicated to making the necessary changes to better serve you.
Best regards,
Customer Care Team
Generator King
We appreciate you taking the time to share your concerns with us regarding our service policies. We take your feedback seriously and apologize for any inconvenience you've experienced.
We understand your frustration with our access control system for generator servicing. Our intention is to ensure the safety and quality of service for our products. However, it seems this has caused you inconvenience, and we genuinely regret this. Unfortunately, it's important that we protect our generators from tampering to avoid total failure, overloading or communication issues in the unit.
Regarding the lead time for service, we acknowledge that a 1-2 week waiting period can be impractical for urgent issues. However, during LoadShedding we are inundated with service requests and we do our best to attend to customers in a fair, ethical manner.
Your feedback is invaluable as it helps us identify areas where we can enhance our services. Please know that we are committed to addressing these issues and improving the overall customer experience at Generator King.
If you have any further concerns or suggestions for improvement, please do not hesitate to share them. Your input is important to us, and we are dedicated to making the necessary changes to better serve you.
Best regards,
Customer Care Team
Generator King
Generator King's reply06 Sept 2023, 12:12
Official
Dear Adam,
We appreciate you taking the time to share your concerns with us regarding our service policies. We take your feedback seriously and apologize for any inconvenience you've experienced.
We understand your frustration with our access control system for generator servicing. Our intention is to ensure the safety and quality of service for our products. However, it seems this has caused you inconvenience, and we genuinely regret this. Unfortunately, it's important that we protect our generators from tampering to avoid total failure, overloading or communication issues in the unit.
Regarding the lead time for service, we acknowledge that a 1-2 week waiting period can be impractical for urgent issues. However, during LoadShedding we are inundated with service requests and we do our best to attend to customers in a fair, ethical manner.
Your feedback is invaluable as it helps us identify areas where we can enhance our services. Please know that we are committed to addressing these issues and improving the overall customer experience at Generator King.
If you have any further concerns or suggestions for improvement, please do not hesitate to share them. Your input is important to us, and we are dedicated to making the necessary changes to better serve you.
Best regards,
Customer Care Team
Generator King
We appreciate you taking the time to share your concerns with us regarding our service policies. We take your feedback seriously and apologize for any inconvenience you've experienced.
We understand your frustration with our access control system for generator servicing. Our intention is to ensure the safety and quality of service for our products. However, it seems this has caused you inconvenience, and we genuinely regret this. Unfortunately, it's important that we protect our generators from tampering to avoid total failure, overloading or communication issues in the unit.
Regarding the lead time for service, we acknowledge that a 1-2 week waiting period can be impractical for urgent issues. However, during LoadShedding we are inundated with service requests and we do our best to attend to customers in a fair, ethical manner.
Your feedback is invaluable as it helps us identify areas where we can enhance our services. Please know that we are committed to addressing these issues and improving the overall customer experience at Generator King.
If you have any further concerns or suggestions for improvement, please do not hesitate to share them. Your input is important to us, and we are dedicated to making the necessary changes to better serve you.
Best regards,
Customer Care Team
Generator King