Generator King Bad After Service

<div>A week ago I bought a new 25KVA generator from Generator King. The company insist on full payment before delivery. I then expect full service, as stated in their agreement, with warranties and all. The generator was delivered, but when I opened it I found the diesel tank feeder pipe to be totally lose and I had to ***** it back in place. Now the feeder pipe leaks were it *****s into the diesel tank. I don't know if it needs a seal or gasket to seal it or what. I reported the lose pipe and leaking matter to Generator King but now the bad after service kicks in. I was promised that a technician will be coming out within 2 working days. I am still waiting for this technician and if I don't contact either ****, sales rep, or **** technical manager, I get no feedback from them. I do however get a question as if this is to be fixed under the warranty. I don't care how or under what it is to be fixed I bought a brand new generator and expect it to be working without a leaking feeder pipe. The after sales service is pathetic from what I have experienced in the first week of my purchase. This makes me wonder how the rest of the service from Generator King will be seeing that the generator is under warranty and they need to service it within set intervals? So when considering a generator from Generator King ask about the after sales service and avoid **** as a sales rep as does not respond well to enquiries</div>