DON'T DEAL WITH GENERATOR KING - HE THINKS YOU ARE HIS SERVANT!

I ordered a generator from Generator King on Thursday,18 May after the salesperson confirmed it was in stock. I informed him that I will pay by direct EFT on Friday morning, 19 May and emailed the proof of payment to him at 10.43am on the same day. He promised to arrange for my generator to be delivered during the week 22 to 26 May. When I contacted their logistics department on Monday, 22 May I was told that they are waiting for components to build my generator and the components are still in Durban Harbour waiting to be cleared by customs. They said I could have my generator in 3 weeks' time. I then asked if there are any close alternatives and were told they have an equivalent in stock that cost R5k plus VAT more. I agreed to compromise and asked them to send me an invoice for the difference. They then sent me an invoice for the full price of the alternative machine and promptly loaded the delivery fee by an extra R3564! They don't answer your calls or come back to you. Once they have your money they don't care for you as a client. Please don't deal with them, you will only have frustrations due to ther poor service and careless attitude.