NM
Nicholas M
1 reviews | Active since Apr 2021
05 Oct 2022, 11:21
Defective product with no support. It appears we have lost +R100 k.
Bought a generator from Generator King and frankly it is a disaster. No follow up service and a highly problematic product. Arrived leaking oil and once that was addressed, the issues continue. We have now had to shut it down, within a month of installation, as the product is not longer usable. We have appointed lawyers to seek remedy to the situation. I am left embarrassed, infuriate and out of pocket. This appears to be their modus operandi, if you read more reviews.
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Generator King's replyOfficial
06 Sept 2023, 13:21Dear Nicholas,
We want to express my sincere apologies for the extremely disappointing and unsatisfactory experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we genuinely regret the inconvenience and frustration you've endured.
We want to express my sincere apologies for the extremely disappointing and unsatisfactory experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we genuinely regret the inconvenience and frustration you've endured.
The issues you've described, such as the initial oil leak and continued problems, are entirely unacceptable. Our Pre-Delivery Inspection (PDI) tests showed no leaks or any issues on the generator prior to the delivery to you.
We take your feedback seriously and will do everything in our power to rectify this situation, whether through product replacement, repair, or other means as per our Warranty Policy.
We take your feedback seriously and will do everything in our power to rectify this situation, whether through product replacement, repair, or other means as per our Warranty Policy.
Best regards,
Customer Care Team
Generator King
Generator King's reply06 Sept 2023, 13:21
Official
Dear Nicholas,
We want to express my sincere apologies for the extremely disappointing and unsatisfactory experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we genuinely regret the inconvenience and frustration you've endured.
We want to express my sincere apologies for the extremely disappointing and unsatisfactory experience you've had with your generator purchase from Generator King. Your feedback is deeply concerning, and we genuinely regret the inconvenience and frustration you've endured.
The issues you've described, such as the initial oil leak and continued problems, are entirely unacceptable. Our Pre-Delivery Inspection (PDI) tests showed no leaks or any issues on the generator prior to the delivery to you.
We take your feedback seriously and will do everything in our power to rectify this situation, whether through product replacement, repair, or other means as per our Warranty Policy.
We take your feedback seriously and will do everything in our power to rectify this situation, whether through product replacement, repair, or other means as per our Warranty Policy.
Best regards,
Customer Care Team
Generator King