1 reviews | Active since Dec 2023
After Sale Service
To all that wants to buy from this company be aware, we bought a generator in August 2023 for a retail center, when we installed the generator it was making a noise, we called the company to assist as the generator is still under warranty as the machine was less than two weeks old, we had to pay a call out fee of R 4670.38 (to ensure that the new machine does not breakdown as soon as the franchise opens)
When we bought the generator, the salesperson ensured us that parts is not a problem, when we phoned for a part, we needed the part had to be imported and nobody from top management is available to speak to. We did not receive feedback regarding ETA of the part, we had to manufacture our own to keep the company's doors open, this company offers no after sale services according to us.
Thank you for taking the time to leave your feedback about the experience you had.
We carry a large stockholding of spare parts across all of the generators we manufacture, but, in some rare instances we do not have components for that are part of the OEM assembly on the engines.
We couriered that part in on your behalf and had it available within 10 days.
We apologise again for the inconvenience this has caused you and assure you that we actively take feedback as an opportunity to improve our Customer Service to all of our valuable clients.
For any further queries related to this incident, please email *** and we will be glad to assist you further.
Yours in Power
~Generator King Customer Support
Thank you for taking the time to leave your feedback about the experience you had.
We carry a large stockholding of spare parts across all of the generators we manufacture, but, in some rare instances we do not have components for that are part of the OEM assembly on the engines.
We couriered that part in on your behalf and had it available within 10 days.
We apologise again for the inconvenience this has caused you and assure you that we actively take feedback as an opportunity to improve our Customer Service to all of our valuable clients.
For any further queries related to this incident, please email *** and we will be glad to assist you further.
Yours in Power
~Generator King Customer Support