VERY VERY BAD AND POOR SERVICE

<p>I hope this email finds you well. I hereby lodge a complain about my car (Opel corsa 1.0 T 2015<br />model). On the 28 of June 2016 I took my car for 15000 km service at Solly’s General Motors( GM)<br />Middelburg for a day. I collected my car the very same date, after 2 weeks from service date my car<br />started reducing speed by itself while driving to the lowest speed of 40 k/h. On the 4th week the<br />engine signal, ESC Service, Spanner signal, slippery when wet signal. On the 02 of August 2016 it<br />started smoking from the exhaust black smoke. On the same day it just stopped and it couldn’t start<br />again. I then called my insurance( budget) and a tow truck(Billas motors) was organised by my<br />insurance. It was towed to Polokwane GM. I collected my car on the 08 of August 2016. The<br />feedback from Polokwane about the incident was that the engine oil was filled too much and it lead<br />to oil leaked to spark plugs. And as per Polokwane GM they have drained the oil and cleaned the<br />spark plugs. On the 10 of August I left my home in Sekhukhune and on my way the very same signals<br />appeared again and immediately it stopped and didn’t want to start again. I called GM road<br />assistance and sent Van Wettens Tow truck and it was towed to GM in Groblersdal. At GM in<br />Groblersdal it was assessed and the very same feedback about too much engine oil was discovered<br />and it was drained again. And I was given the vehicle same day to proceed with my trip. I went<br />straight to work on the same day as I was reporting for duty for night shift. The following morning as<br />I was starting the car after night shift, the very same signals appeared and a black smoke from the<br />exhaust came but it never started. I then called GM road assistance again and it was towed by<br />Monnaco towing to Solly’s General Motors in Middelburg and I travelled with them as I didn’t have<br />an alternative transport. When we arrived at Solly’s General Motors they tried several times to get it<br />started and eventual it started but the black smoke was coming out from the exhaust. The technician<br />test drive it and it was parked at the workshop for diagnostic purpose but no fault was detected.<br />They decided that I must leave my car and they issued a courtesy car. At the moment I am in contact<br />with Solly’s General Motors and they said they suspect that the fuel in the vehicle is contaminated as<br />they cant detect the problem and they wanted authorisation from me to take out he fuel tank for<br />investigation. But now they said if they find out that the was contaminated fuel all the expenses will<br />be covered by me, but I only experienced this problem after the 15000 km service from Solly’s<br />General Motors. How can I be liable for expenses for a new car that experienced problems after<br />service, please advice. The reason I am sending you this mail is I have been in contact with all the<br />stakeholders(GM customer care/desk) below you an I didn’t get helped. I called the dealer where I<br />bought the car in Fury rivonia GM and they said they are not liable because I received the car from<br />them in a good condition. I hope and wish this matter will be resolved urgently.</p>