Unsatisfactory customer service

<p>30/05/2016, I took in my Opel Astra OPC 2016 which i only have for now 5 months as it broke down over the weekend. The nearest dealership was GM Springs and i recieved bad service from the service consultant. I then requested a courtesy car as my car will taken away from me for 4/5 weeks due to the backlog of the parts available. The Service consultant told me that they dont give out courtesy cars, i asked why? and she rudely told me that there just dont! i was shocked with the service that i recieved.</p> <p> </p> <p>i then enquired with Opel SA, Phumzile the manager handling the case, then confirm to me that GM Springs wont give me the courtesy car cause there is negligence on the car, however how can they be negligence on the if i got the car 5 months ago.</p> <p> </p> <p>i am disppointed in the handling of this case. Can you kindly assist with the issue at hand.</p>