Tommy Martin GM West Rand

<p>Good day</p> <p> </p> <p>I am very unhappy with the service received from Tommy Martin Roodepoort –GM Dealer West Rand .</p> <p> </p> <p>My vehicle was towed on Saturday night due to an unforeseen breakdown , and was taken to the above dealer on Monday morning .</p> <p> </p> <p>I called the dealer on Monday and I was told that the vehicle was received and the person responsible for it is Retha Botha.</p> <p> </p> <p>I called Retha and I spoke to her , and she informed me that she will call me back later during the day because the car had not been looked into because they had to do service on all cars for the day before they look into towed cars , which I understood .</p> <p> </p> <p>At 16h37 I called Retha and she told me that the car has not been touched she will call me tomorrow before 12pm.</p> <p> </p> <p>I received a voice message from Retha this morning and she advised that the car was being worked on and she will give me feedback later .</p> <p> </p> <p>I received a call from Retha @ 12h20 today and she asked me the mileage of the car , I told her it’s on 85k she then told me that she cannot find the service book in the car and that she needed this in order for her to verify for warranty purposes . I explained to Retha that the car has not skipped any service and I told her that the car is serviced at Barloworld Bruma . I requested her to call them and request service record , Retha responded by saying that I should call Barloworld Bruma and get the service record and email it back to her on ********** She further told me that the car will not be ready today because the alternator needs to ordered .</p> <p> </p> <p>This is pathetic . How on earth am I supposed to run around and get service records when they are systems in place that can be used to get this record .</p> <p> </p> <p>Does anyone understand the frustration I am going through to be going around without a vehicle and to top it up , having to deal with a dealer that is lazy or not willing to assist a customer ??</p> <p>Retha then calls me after I escalated to her Manager that the part will take three days to come , she further advised me that I should not bother her boss with queries.</p>